Terms & Conditions of Service, & Payment Terms


The amount you must pay us is the fee described at the point of booking, or any other amount we have expressly agreed with you (including in a proposal accepted by you).


Unless we have expressly agreed otherwise (including any proposal accepted by you), payment for public courses and in-house courses are due as follows: Invoices for public courses (virtual or face to face) must be paid within the earlier of: (i) 28 days from the date of such invoice; or (ii) the date on which the public course is scheduled to commence (the “Start Date”). Invoices for in-house courses (virtual or face to face) must be paid within the earlier of: (i) 21 days from the date of such invoice; or (ii) the Start Date. Notwithstanding the forgoing, payment of any outstanding invoice for any particular course must be received by LTD before any of your delegates may attend such course – even if that takes place before the end of the periods described above.

Unfortunately, if payment is not received in full in accordance with these Terms, you and/or your delegates may not be allowed on the course, and you will still owe the total amount invoiced for the course. Subject to the sole discretion of LTD, details for accessing or joining the course will not be provided until such owed amounts are paid.

Payment Methods

We accept the following payment methods:

  • Bank Transfer OR Card Payment

Leadership Through Data uses Stripe to provide a Card Payment Platform to our Delegates for those wishing to pay by (Business Credit) Card. A link will be sent to pay with our Invoice.

Please note that charges vary between Countries and some of these are indicated below.

Australia 1.75% + 20 cents per transaction

UK 1.90% + 20p per transaction (Business Credit Cards Only)

USA  2.9% + 20 cents per transaction

Canada  (Paying in USD) 3.9% +20 cents per transaction

Canada (Paying in CAD) 4.9% +20 cents per transaction

In addition to the above, Stripe also makes additional charges for Payments made with non-domestic cards and these vary between 1.5% in the USA and 3.25% in the UK.

In the UK & USA the charges will be calculated and included on your Invoice.

In Australia you will be presented with these charges at the time of payment.

For any further information please contact us.

Late Payment

If you pay us late then:

  • We reserve the right to impose a late payment administration fee of $30;
  • You will also pay us interest on the late amount at an annual rate of 7.75% above the US Federal Reserve bank base rate, or the maximum amount permitted by applicable law, for each day the payment is late (both before and after any judgement concerning that debt); and
  • We are entitled to suspend provision of our services to you (including not allowing you or your delegates to access any courses) until any fees owed have been paid in full, including any interest thereon.

Changes by You – Cancellations or Postponement

If you cancel any course (or any delegate’s attendance on a course) for any reason, you will be subject to the following costs to cover administration, staffing and opportunity costs (based on how long before the Start Date you cancel). You will be invoiced separately for any cancellation fees that are incurred if your invoice has not been settled.

No refund is payable for a cancellation made within the thirty (30) days prior to the Start Date. In such event, the total amount of the invoice will remain payable.

Number of Days
Prior to Start Date
(Chargeable or Deduction from Refund)
Postponement or Move to
Alternative Date
(Chargeable or Deduction from Refund)
More than 40 days$90 per delegate for external courses or virtual courses.
25% of the course fee for inhouse courses
$90 per delegate for external courses or virtual courses.
25% of the course fee for inhouse courses
40 to 30 days50% of course fee50% of course fee
29 to 15 days100% of course fee50% of course fee
Less than 15 days100% of course fee100% of course fee

If you don’t attend your course that you are booked onto for any reason you will not entitled to a refund. If you wish to attend another course you will have to pay the full fee again plus any fees shown above.

For in-house courses, we reserve the right to charge you for any expenses incurred on your behalf prior to the Start Date, where these cannot be recovered by way of refund from the supplier. This may apply where we are required to comply with relevant government or other official guidance, or restrictions on travel, and this is beyond our control. We will discuss this with you.

For Prepaid Option Packages, you will forfeit your prepaid course fee if you cancel within 30 days of the scheduled Start Date.

eLearning Cancellations

To cancel your subscriptions, visit your customer portal via the below links

UK – https://billing.stripe.com/p/login/6oE8Ak3Nx0eidfqcMM

ANZ –  https://billing.stripe.com/p/login/cN216v6dt1fNcYU4gg

USA & Canada – https://billing.stripe.com/p/login/aEU00g71VdEUagEbII

You can cancel at any time by visiting the customer portal on Stripe or by emailing us at [email protected]

If you cancel your subscription access to the eLearning platform will be removed at the end of the billing term.

Changes by You – Other Changes

If you need to make any other changes to delegate attendance (for example, changing delegate names) we reserve the right to charge an administration fee of up to $30 per delegate for both external and in-house courses, whether face to face or virtual.

Public Courses

Changes by LTD

For Public Courses:

  • We reserve the right, in our sole discretion, to change or re-order course timings and sections, as well as the trainer, without notice (although we will do our best to tell you).
  • We may need to change the Start Date or venue. If we change the Start Date, you will be offered the next available date as an alternative (the “Alternative Start Date”). If we change the venue, we will tell you what the alternative venue is. If you or any of your delegates are unable to attend the Alternative Start Date, you may either rebook for an alternative to suit you or claim a refund (but only for the affected delegates).
  • Where the number of delegates is below 5 we reserve the right, in our sole discretion, to offer the external course as a virtual course instead. We will discuss this with the delegates that have booked a place on the course.

Face to Face Training

  • Exact venue location and course timings will be sent by email approximately two weeks prior to the event to the delegate. LTD will not be responsible for the non-arrival of registration information. Any delegate who has not received the registration information, a week before the Start Date, is asked to contact our offices at [email protected]
  • Delegates are encouraged not to confirm or book travel or accommodation until they have received the exact course location and times.

Changes beyond our control

In no event shall LTD be liable to you, or be deemed to have breached this Agreement, for any failure or delay in performing our obligations under this Agreement if and to the extent such failure or delay is caused by any circumstances beyond LTD’s reasonable control, including but not limited to acts of God, flood, fire, earthquake, failure of a utility service or transport or telecommunications network, explosion, war, terrorism, invasion, riot or other civil unrest, strikes, labor stoppages or slowdowns or other industrial disturbances, pandemics, epidemics, or passage of law or any action taken by a governmental or public authority, including quarantines, lockdowns, or imposing an embargo (each, a “Force Majeure Event”), provided that we will provide you with notice of the existence of such Force Majeure Event, and if known, the expected duration of such failure or delay. A Force Majeure Event will not constitute a cancellation or change of Start Date by LTD and you will not be entitled to any refund in these circumstances.

In House Courses


If you are providing the venue for any in-house course, you must ensure that it:

  • Complies with all applicable law, including but not limited to those regarding public health and safety;
  • Is suitable for provision of the course and the number of delegates; and
  • Meets our reasonable IT, audio-visual and layout requirements (which we will liaise with you about in advance).

Changes by LTD

For any in-house courses:

  • We reserve the right to change or re-order course sections, as well as the trainer, without notice (although we will do our best to tell you).
  • We may need to change the Start Date due to circumstances beyond our reasonable control, in which case we will liaise with you to agree an Alternative Start Date. This will not constitute a cancellation by us.


  • Should you need to delay the Start Date of training following payment, then an Alternative Start Date must be selected that is within 12 months of the payment date, subject to any applicable cancellation and postponement fees.
  • Delegate training packs will be sent to the In-House representative approximately one week prior to training, and it is their responsibility to disseminate the training materials to their colleagues/delegates.

Pre-Paid Packages

For Pre-Paid packages:

  • Once the prepaid package is purchased the course spaces must be booked and attended within 12 months of the date of payment.
  • The Pre-payment package is only available for virtual training and is not available on our half day courses or our Microsoft training courses

Virtual Courses

Delivery of the course

We use Microsoft Teams as the learning environment for our virtual courses. We will limit the number of delegates to enable and encourage full participation by the delegates.

You will be sent a PDF Copy of our course workbook unless you request otherwise in which case you will be asked to provide your address details to enable us to post your course workbook. You will be required to access the training materials throughout your Course for the scenario-based exercises.

We will ask you or your delegates to ensure that you have a device (laptop, PC or tablet) that can ‘run’ MS Teams, that this software is downloaded (we will send a link to instructions on how to do this) and that the device has a camera and microphone connected to enable you or your delegates to participate.

Changes by LTD

  • We reserve the right to change or re-order course sections, as well as the trainer, without notice (though we will do our best to tell you).
  • We may need to change the Start Date due to circumstances beyond our reasonable control, in which case we will offer an Alternative Start Date. If you or any of your delegates are unable to join the virtual course on the Alternative Start Date, you may either rebook for an alternative to suit you or claim a refund (but only for the affected delegates).


We offer a selection of free webinars throughout the year which anyone can attend,  other webinars may be subject to charge.


Consultancy Terms of Service, and Terms and Conditions will be provided as part of our proposal processes. Please enquire with [email protected] for more information.


Each licence is allocated to a particular named individual and such allocation once made cannot be transferred to any other named individual, a separate license must be brought.

Access to the platform will be granted within 24 hours unless it is a weekend or public holidays in which case access will be granted the next business working day.

Subscriptions are paid for monthly or yearly and payments are managed by stripe. These payments will be taken monthly or yearly dependant on subscription unless you choose to stop the subscription.

If you wish to cancel your subscription please see details above under cancellations.

Free 30-day trial for our Microsoft eLearning platform

The free trial period starts on the date you sign up for the  free trial and ends 30 days later. 

You can access our Microsoft eLearning platform for free for 30 days by using the link on our website which will take you to stripe, where you will sign up and enter your card details.  You will not pay anything for the first 30 days, but after that you will start your paid subscription and get full access to all the Microsoft eLearning courses. You are responsible for cancelling the subscription on stripe before the end of the trial if you don’t want to continue, otherwise you will be charged. It is your responsibility to cancel your subscription and avoid being charged. LTD will not refund you if you forget to cancel in time.

If you do not cancel your free trial before the end of the free trial period, you will be automatically charged the monthly subscription fee for our online learning platform on the first day after the free trial period ends, and monthly thereafter.

Free 90-day access to our Microsoft eLearning platform

If you book one of our public courses you will get 90-days free access to our eLearning platform (offer only available for a limited time). If you wish to take advantage of this offer, then you must use the link that is sent to you by our team within 14 days. You will not be able to redeem this offer after this date.

You will not pay anything for the first 90 days, but after 90 days you will start your paid subscription. If you do not want to continue after the free 90 days, you must cancel your subscription on stripe. It is your responsibility to cancel your subscription and avoid being charged. LTD will not refund you if you forget to cancel in time.

If you cancel your place on the original course that you booked onto  or don’t pay for it, then your free access to the platform will be cancelled.

  • You can cancel your subscription at any time on Stripe.
  • We can remove your access to the eLearning platform if your card payment for the subscription fails.
  • You are responsible for providing Stripe with accurate and updated payment information. If your payment method is declined or expired, we may suspend or terminate your access to our services. 
  • You agree not to copy, distribute, modify, sell, or otherwise exploit our content without our prior written consent. 
  • You agree not to interfere with or disrupt the operation of our services or the security of our systems. 
  • You agree not to share your account information with anyone else.
  • We reserve the right to not provide free access to the platform for any reason.

These offers are not available to customers who are already subscribed to the eLearning platform.

Competitions and Free Giveaways


The following Terms and Conditions apply for any competitions or free giveaways from or hosted by LTD.

  • Entrants must be 16 years of age or over to enter any LTD competitions or free giveaways.
  • Only one entry is permitted per competition.
  • The prize or free giveaway will be that described at the time of advertising any such competition or giveaway. No alternatives will be available.
  • Winners will be selected at random and they will be notified via the contact details given.
  • By entering any LTD competition or free giveaway, entrants agree to be bound by any published rules or these Terms and Conditions.
  • LTD reserves the right to pick an alternative winner at random if the original winner is unable to take up the prize or free giveaway, or we are unable to contact them.
  • LTD reserves the right to cancel or suspend the prize at any point without liability to the winner.
  • LTD’s decision is final on all matters and we will not enter into correspondence relating this.
  • We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time.
  • LTD Employees and associates are not eligible to enter.


Respecting Confidentiality

All our courses operate under the Chatham House Rules. Unless otherwise agreed, all information shared during any course may not be replicated or resold, and all reasonable measures to protect the confidentiality of such information are expected to be taken. Recording of the trainer, delegates or any course content is not permitted without prior consent from all parties present on the course. If consent is given, any party may request the recording is stopped at any time or content is deleted up to and including after the course has finished, which must be acted upon immediately. If you are an organization you must ensure that all your delegates comply with these requirements (and obviously if you are an individual then you must comply yourself). Notwithstanding anything herein to the contrary, all courses are subject to audio and/or video recording for quality control and other similar purposes.

Liability Limits

This agreement does not exclude any liability which, by law, cannot be excluded or limited. NOTWITHSTANDING THE FORGOING, THE PARTIES’ TOTAL LIABILITY TO EACH OTHER OR ANY THIRD PARTY UNDER THIS AGREEMENT SHALL BE LIMITED TO THE TOTAL FEES PAID OR TO BE PAID TO THE OTHER PARTY UNDER THIS AGREEMENT IN THE 12 MONTH PERIOD PRIOR TO THE EVENT THAT GAVE RISE TO THE CAUSE OF ACTION.We are not liable to you (or your delegates) for any travel or accommodation costs or cancellation charges, in any circumstances.

We will use reasonable skill, care and diligence in providing our service to you.

We fully expect that you will be delighted with our work. If ever you are not, please notify us at the earliest opportunity so that we can work with you to agree how best to fix things.

We may use carefully selected sub-contractors and partners to help provide our services to you. If we do, we remain fully responsible to you for the work done.

We may use any suitable individual engaged by us, so long as they have the necessary skills, knowledge, qualifications and experience.

Intellectual Property Rights

Unless we expressly agree otherwise (including in any proposal accepted by you), we (or our partners) own all intellectual property in any materials we provide or make available to delegates under this agreement. Neither you nor your delegates are given any rights over that intellectual property except as set out below.

Delegates may refer to course materials we provide to them, purely for their own individual purposes (which includes doing their jobs). You and your delegates are not allowed to copy, share, amend or otherwise use our materials without our express permission.

Legal Matters

Any attempt to amend, add to or replace these terms which is not expressly agreed in writing or which is included in any purchase order, order acceptance or delivery note (or similar) will be void (meaning it will not have any legal effect).

With respect to services administered or provided in the United States, these Terms are governed by and shall be construed in accordance with the laws of the State of Florida excluding any conflict of laws rule or principle that might refer the governance or the construction of these Terms to the law of another jurisdiction. Any legal suit, action or proceeding arising out of, or related to, these Terms shall be instituted exclusively in the federal courts of the United States or the courts of the State of Florida, in each case located in the City of Clearwater and County of Pinellas. In all other cases, English law applies to these Terms, its subject matter and formation, and the English Courts have exclusive jurisdiction over any disputes arising about those things.